Pricing
Full package details and comparison
One table for every feature, limit, and price, all in South African Rand, excluding VAT. Start with a 14-day free trial and pick a paid plan when the trial ends.
Running low? Every plan can top up its monthly message limit at any time. Buy prepaid credits and they are used automatically, one per message, once the included allowance is spent. See the credit packs below.
How messages and credits work
What counts as a message
A guest message counts once when it is sent, no matter how long the answer is. Actions you take in the dashboard do not count against the allowance.
Per property, pooled across rooms
The monthly allowance is per property and pooled across every room in that property. Ten rooms share one allowance, so a quiet room tops up a busy one.
The daily ceiling
Each plan also has a tenant-wide daily ceiling. It is a safety cap that resets at UTC midnight, so one busy day cannot drain a whole month of messages.
When the allowance runs out
If you have message credits, they cover the overage automatically, one credit per message, so guests stay answered. Without credits, the guest sees a "contact your host" fallback until the month resets or you top up.
Credits never expire
Prepaid message credits are bought once and never expire. They are only drawn after your included monthly allowance is spent.
Prepaid message credits
Bought once and never expire. Used at most one per message, only after your included monthly allowance is spent.
Need more than 20 properties or a custom retention window? Email hello@innkite.com and we will put a quote together.